Make a Referral to BlueRock
Take the Next Step with BlueRock’s Residential Treatment Program
If you know someone who would benefit from our services, we encourage you to reach out. Please select the appropriate form below to make a referral to BlueRock Behavioral Health’s residential treatment program for teen males.
Our Admissions Team will review your submission and contact you, typically within 24 hours except on weekends.
Questions? Please call us at 828-671-3007 or email us at admissions@bhbackup1.wpenginepowered.com.
If you are in crisis, please contact the Suicide Prevention Lifeline: 988 or text TALK to 741-741
Insurance Plans We Accept
We work with most major commercial insurance plans and North Carolina Medicaid (including managed care plans). Our team verifies eligibility and confirms in-network or out-of-network status. Examples of plans we commonly work with include national commercial carriers and NC Medicaid managed care organizations such as Vaya Health, Healthy Blue, WellCare of NC, UnitedHealthcare Community Plan, AmeriHealth Caritas NC, Carolina Complete Health. Plan participation can change, so please contact admissions for the most current information and a benefits check.
How Insurance Verification Works at BlueRock
- Confirm benefits and any deductibles, copays, or coinsurance
- Review clinical information to determine medical necessity for Level II residential treatment
- Submit requests and coordinate with your plan
- Provide a clear, written financial estimate before admission
Insurance verification is informational and not a guarantee of payment. Final coverage depends on your plan, medical necessity, and continued eligibility. Families are responsible for non-covered services and any patient responsibility amounts.
BlueRock Behavioral Health
Frequently Asked Questions
Yes. We accept NC Medicaid, including managed care plans. Coverage typically requires a medical necessity review. We handle the paperwork and coordinate with your care manager; families must keep Medicaid eligibility active throughout care.
Many commercial plans cover Level II when medically necessary. Coverage varies by employer plan, network status, and clinical criteria. We submit documentation to your insurer and explain any deductible, copay, or coinsurance that may apply.
If you have out-of-network benefits, we’ll confirm them and estimate costs. When appropriate, we may request a single-case agreement with your insurer. If insurance does not cover some or all services, we offer self-pay options and transparent estimates.
Common out-of-pocket items include deductibles, copays, coinsurance, non-covered services, and any fees not included by your plan (e.g., certain assessments or supplies). For uninsured or self-pay families, we provide a Good Faith Estimate as required. You’ll receive a written breakdown before admission.
Ready to verify benefits? Have your insurance card handy and contact admissions. We’ll start your verification today.