Check Your Insurance
Insurance Verification Form
We will reach out and guide you through the admissions process.
Insurance Plans We Accept
We work with most major commercial insurance plans and North Carolina Medicaid (including managed care plans). Our team verifies eligibility, confirms in-network or out-of-network status for Level II residential treatment when required. Examples of plans we commonly work with include national commercial carriers and NC Medicaid managed care organizations (e.g., Vaya Health, Healthy Blue, WellCare of NC, UnitedHealthcare Community Plan, AmeriHealth Caritas NC, Carolina Complete Health). Plan participation can change, so please contact admissions for the most current information and a benefits check.
How Insurance Verification Works at BlueRock
- Confirm benefits and any deductibles, copays, or coinsurance
- Review clinical information to determine medical necessity for Level II residential treatment
- Submit requests and coordinate with your plan
- Provide a clear, written financial estimate before admission
Insurance verification is informational and not a guarantee of payment. Final coverage depends on your plan, medical necessity, and continued eligibility. Families are responsible for non-covered services and any patient responsibility amounts.
BlueRock Behavioral Health
Frequently Asked Questions
Yes. We accept NC Medicaid, including managed care plans. Coverage typically requires medical-necessity review. We handle the paperwork and coordinate with your care manager; families must keep Medicaid eligibility active throughout care.
Many commercial plans cover Level II when medically necessary. Coverage varies by employer plan, network status, and clinical criteria. We submit documentation to your insurer and explain any deductible, copay, or coinsurance that may apply.
If you have out-of-network benefits, we’ll confirm them and estimate costs. When appropriate, we may request a single-case agreement with your insurer. If insurance does not cover some or all services, we offer self-pay options and transparent estimates.
Common out-of-pocket items include deductibles, copays, coinsurance, non-covered services, and any fees not included by your plan (e.g., certain assessments or supplies). For uninsured or self-pay families, we provide a Good Faith Estimate as required. You’ll receive a written breakdown before admission.
Ready to verify benefits? Have your insurance card handy and contact admissions. We’ll start your verification today.